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Paul Woodburn Named Lead Superannuation Ombudsman at AFCA

Australian Financial Complaints Authority Strengthens Leadership in Superannuation Dispute Resolution

Paul Woodburn Named Lead Superannuation Ombudsman at AFCA?w=400

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The Australian Financial Complaints Authority (AFCA) has appointed Paul Woodburn as its new lead ombudsman for superannuation, succeeding Heather Gray, who served in the role since 2020.
Woodburn commenced his five-year term on 25 May 2026, bringing over two decades of experience in superannuation, funds management, and financial services.

AFCA Deputy Chief Ombudsman June Smith highlighted Woodburn's deep technical legal and superannuation expertise, noting his strong track record of working constructively with diverse stakeholders. Woodburn expressed his commitment to contributing to the sector and supporting Australians through independent and transparent dispute resolution processes.

This appointment comes as AFCA continues to focus on how financial firms implement consumer protection and hardship frameworks. The authority's recent Systemic Issues Insight Report identified operational failures and poor execution leading to inconsistent customer outcomes, underscoring the importance of robust governance in the superannuation sector.

For individuals navigating superannuation disputes, AFCA's strengthened leadership aims to enhance the efficiency and fairness of the resolution process, ensuring better outcomes for consumers.

Published:Tuesday, 16th Jun 2026
Author: Paige Estritori

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